Senior Dynamics 365 Functional Consultant

Candidate Description

With over seven years of progressive experience in Microsoft Dynamics 365 Customer Engagement, this professional excels at translating complex business requirements into scalable CRM solutions for enterprise and mid-market organisations across Australia and India. They possess deep expertise in requirement gathering, functional design and low-code configuration, underpinned by strong stakeholder management skills and hands-on knowledge of Agile and ITIL frameworks.

Adept at customising entities, workflows, business rules and security models, they have successfully delivered full-cycle implementations and support engagements for a Consulting Firm, a Technology Provider and a Service Provider. Key achievements include producing comprehensive Functional Design Documents that streamlined developer hand-offs, configuring Dynamics 365 environments to meet intricate process requirements, and guiding user acceptance testing to ensure defect-free releases.

Combining technical acumen with a collaborative leadership style, this individual mentors cross-functional teams, conducts solution workshops and drives user enablement to maximise return on technology investment. Their adaptability across FMCG, logistics, manufacturing and retail sectors makes them a valuable asset for organisations seeking to enhance customer experiences and operational efficiency through Microsoft’s business applications platform.