Senior Functional Consultant – Dynamics 365 CE

Candidate Description

With over eleven years in enterprise CRM and ERP delivery, this seasoned Senior Functional Consultant specialises in Microsoft Dynamics 365 Customer Engagement and Azure-integrated solutions. They have guided cross-industry clients through complex sales, customer-service and field-service transformations, drawing on deep expertise in Agile, Scrum and Waterfall methodologies, robust stakeholder engagement, and meticulous documentation. Their experience spans automotive, manufacturing and education sectors, underpinned by strong analytical acumen and a passion for optimising business processes.

Technically adept, the professional delivers advanced Dynamics 365 configuration, Azure serverless integrations (Logic Apps, Function Apps, Service Bus) and SQL-driven data migrations. At an Automotive Group they spearheaded the national retail CRM rollout and orchestrated the end-to-end migration of dealer data, ensuring clean, validated datasets in production. Previous engagements at a Cement Manufacturer saw them execute full CRM implementations, introduce Microsoft Project and SharePoint portals, and automate testing strategies leveraging JIRA and Confluence for end-to-end traceability.

Known for collaborative leadership, they facilitate workshops, mentor junior consultants and foster Agile best practices that accelerate delivery cycles. Adaptable across domains—from FMCG to higher education—they combine business insight with hands-on configuration skills to deliver scalable, user-centric solutions. Their track record of successful implementations and data-driven optimisation positions them as a valuable asset for organisations seeking to maximise return on Dynamics 365 and Azure investments.