D365 Customer Engagement Architect and Team Lead

Candidate Description

A versatile Dynamics 365 Customer Engagement architect and team lead with over 12 years of progressive experience across consulting, utilities and government sectors, this professional leverages deep expertise in Microsoft cloud technologies to deliver robust business solutions. They combine mastery of Dynamics 365, Power Platform, Azure and a Cloud Provider with strong analytical skills and a solid background in software engineering and business intelligence, underpinned by a Master of Information Technology.

Adept at complex solution design, they have crafted secure, high-traffic portals, real-time integrations and analytics platforms using ASP.NET, .NET Core, Azure SQL, Power BI and modern DevOps practices. Key achievements include migrating a government licensing portal from a Content Management System to ASP.NET MVC, instituting automated deployment pipelines in Azure DevOps at a Technology Provider, and building serverless integrations that reduced infrastructure costs at an Energy Company. Their technical repertoire spans customisations, data migrations, automated testing and reporting, all delivered within Agile and SDLC frameworks.

Combining leadership and hands-on capability, this individual mentors cross-functional teams, liaises with executives during pre-sales and tender processes, and consistently drives successful outcomes for clients such as a Technology Provider, a Technology Company and an Energy Company. Their adaptability across domains, dedication to best-practice architecture and commitment to continuous improvement position them as a valuable asset for organisations pursuing digital transformation through Microsoft technologies.