Dynamics 365 Project Lead

Candidate Description

With over two decades in enterprise technology and more than 12 years focused on Microsoft Dynamics, this professional blends deep CRM functional expertise with proven delivery leadership. They have spearheaded complex Dynamics 365 Customer Engagement, Business Central and Power Platform programmes across sectors such as manufacturing, financial services, not-for-profit, healthcare and government, routinely translating strategic business goals into scalable Dataverse architectures, low-code prototypes and future-state operating models.

Their technical acumen is evident in hands-on configuration of Dynamics 365 Sales, Customer Service, Field Service, Marketing and Project Operations, complemented by rich experience in Power Apps, Power Automate, Power BI, Azure Logic Apps, Service Bus and Data Factory integrations. Notable achievements include leading a Technology Provider's ERP & Field Service transformation, replacing Salesforce for an Agricultural Organization and delivering a platform showcased by a Major Technology Company CEO at a Major Technology Event. Adept at Agile, Scrum, PRINCE2 and ITIL frameworks, they govern RAID, ALM and release pipelines through Azure DevOps while ensuring rigorous testing, data-migration and security standards.

Beyond technical delivery, they excel at guiding cross-functional teams, mentoring consultants and aligning C-suite stakeholders through clear solution roadmaps and compelling demos. Their ability to pivot between pre-sales advisory, functional architecture and project governance enables organisations to de-risk transformation and accelerate time-to-value. Overall, this individual offers a rare combination of Microsoft platform depth, leadership agility and outcome-driven mindset that consistently drives successful digital-transformation outcomes.