Lead Technical Consultant – Dynamics 365 / Power Platform

Candidate Description

With over 13 years steering enterprise solutions, this seasoned Technical Lead excels in Microsoft Dynamics 365 and the wider Power Platform, delivering robust digital transformations across healthcare, government and professional-services clients. Adept at navigating complex modules Sales, Customer Service, Marketing, Omni-Channel and portals they pair hands-on development expertise with strategic leadership to realise business value rapidly. Their analytical mindset, stakeholder engagement skills and commitment to best-practice governance underpin consistent project success.

Adept at Power Platform architecture, they have orchestrated sophisticated integrations using Azure Functions, Logic Apps, Event Hub, REST/SOAP APIs and KingswaySoft connectors. Key achievements include establishing fully automated Azure DevOps CI/CD pipelines that shortened release cycles, implementing partner-facing Power Apps portals that eliminated manual onboarding, and delivering omnichannel customer-experience solutions combining voice, chat and Power Virtual Agents. Their toolkit spans C#, .NET, WCF, SQL, SSIS/SSRS, JavaScript and advanced CRM extensibility plugins, workflows and JavaScript customisations executed within Agile, SAFe and Waterfall environments.

Blending technical depth with leadership flair, they mentor cross-functional teams, champion code quality and foster collaborative relationships between business and IT. Their exposure to diverse industries from health insurance at a Health Insurer to federal initiatives with a Technology Provider and music-licensing at a Music Licensing Organization demonstrates adaptability and a keen ability to translate domain nuances into scalable cloud solutions. This professional s holistic perspective, continuous learning ethos and certification portfolio position them as a catalyst for organisations seeking to maximise the Microsoft cloud ecosystem.