Technical Consultant / Lead

Candidate Description

With over 16 years in the Microsoft ecosystem, this senior Dynamics 365 consultant blends deep technical acumen with a strong consultancy mindset. Well-versed in Dynamics 365 Customer Engagement, Power Platform and Azure services, they have operated across utilities, government, retail and healthcare sectors, consistently translating complex requirements into scalable, high-performing solutions. Their background spans pre-sales through post-implementation support, underpinned by ITIL and SureStep methodologies.

Technically, they excel at crafting Model-Driven and Canvas Apps, extending Dynamics with Plugins, Custom Workflows and Power Automate, and orchestrating integrations via Azure Functions and Azure DevOps pipelines. They have delivered numerous case-management, self-service portal and sales automation projects, producing comprehensive documentation and ensuring governance through CI/CD and ALM best practices. Highlights include leading Ausgrid’s enterprise case-management rollout and building a COVID-19 clinical app for a state health department.

Beyond hands-on delivery, this professional demonstrates leadership through mentorship, stakeholder management and strategic solution design. Their adaptability has seen them thrive in diverse domains and methodologies, from Agile sprints to structured SureStep engagements. By coupling robust technical skills with clear communication and commercial insight, they consistently drive value, de-risk projects and foster high-performing teams.