Technical Business and Data Analyst / D365 & Power BI

Candidate Description

A dynamic Data and Business Analyst with over five years of experience, this professional excels in delivering analytics, reporting and process-improvement solutions for government and regulated environments such as a Municipal Government and a Regulatory Agency. Combining strong business acumen with advanced technical proficiency in Power BI, Dynamics 365 Customer Engagement, Salesforce and Azure-based data platforms, they translate complex requirements into scalable, user-centric outcomes that drive organisational value.

Demonstrated technical depth spans the development of end-to-end BI solutions, from ETL design with Power Query and SSIS through to semantic modelling, DAX calculations and interactive dashboards that standardise KPIs and improve performance visibility. Adept at Agile, Scrum and Kanban practices, they have led fit-gap analyses, CRM integrations and Power Platform-based PPM implementations, continually reducing manual effort and elevating data governance standards.

Known for bridging technical and non-technical teams, this professional facilitates BPMN workshops, mentors colleagues and supports change readiness with clear documentation and training. Their proven adaptability across government, transportation, ISV and financial-services sectors positions them as a versatile asset capable of spearheading data-driven transformation, optimising processes and enabling informed decision-making for stakeholders at all levels.