Technical Business Analyst – D365 BC

Candidate Description

A versatile Technical Business Analyst with over seven years of experience spanning insurance, retail and logistics, they specialise in Microsoft Dynamics 365 implementations and data-driven process optimisation. Adept at collaborating with underwriters, brokers, finance teams and developers, this professional combines deep platform knowledge with strong documentation and stakeholder-management skills to deliver pragmatic solutions that thrive in real-world conditions.

Their technical acumen is evidenced through successful delivery of complex Dynamics 365 Finance, Sales and Marketing modules, API-led integrations and Power BI reporting. Acting as Product Owner at a Technology Provider, they crafted end-to-end user stories, maintained traceability and executed rigorous UAT cycles that cut claims processing time by 15 % for an Insurance Solutions Provider. Additional expertise includes PL/SQL development, Oracle EBS customisations, ITIL-aligned support, and agile project leadership using JIRA and Confluence.

Combining hands-on analytical capability with calm, clear communication, they routinely mentor junior analysts and foster collaborative delivery cultures. Their track record across consulting, financial-services and retail sectors demonstrates adaptability and a commitment to continuous improvement, making them a valuable asset for organisations seeking to modernise systems, enhance data quality and unlock operational efficiencies.