Technical Business Analyst

Candidate Description

A strategic Technical Business Analyst with deep expertise across Dynamics 365 ecosystems, this professional brings several years of experience bridging business needs and technology for organizations such as a Retirement Living Provider, a Veteran Services Organization, a Retail Group, and a Wholesale Distributor. Adept at navigating aged-care reforms, retail acquisitions and not-for-profit digital transformations, this professional excels in aligning stakeholders, uncovering root causes and translating complex regulations into scalable, compliant solutions. Their breadth spans ERP, CRM and Power Platform implementations, underpinned by strong systems thinking, analytical rigour and a passion for Agile delivery.

Their technical acumen is reflected in successful end-to-end deliveries leveraging Dynamics 365 Finance & Operations, Business Central, Customer Engagement, Power Automate, Power Pages, Power BI, SharePoint Online and Salesforce. The candidate has authored architectural documentation, orchestrated data-integrity-focused integrations, configured Azure DevOps Boards and driven continuous improvement through comprehensive testing cycles ranging from SIT to UAT. Key achievements include integrating a Winery into D365 FinOps within five months, delivering three veteran-support portals for a Veteran Services Organization in under a year and orchestrating Business Central Healthcare Platform integrations that accelerated month-end closure for a Retirement Living Provider.

Combining leadership with hands-on delivery, the candidate frequently steps into Product Owner and Delivery Lead roles, mentoring cross-functional teams and fostering vendor partnerships to maximize value. Their adaptability across aged care, retail, FMCG and not-for-profit sectors demonstrates an ability to thrive in dynamic environments, while their commitment to continuous improvement and user-centric design ensures solutions are both technically sound and business-driven. This well-rounded professional offers organizations a rare blend of strategic insight, technical depth and collaborative spirit to deliver transformational outcomes at pace.