Solutions Architect – Microsoft Dynamics

Candidate Description

Driving digital transformation for high-profile Australian organisations, this Product Lead and Solutions Architect offers more than 15 years of experience delivering Microsoft Dynamics 365 and Power Platform solutions across government, health, finance, utilities, higher-education and telecommunications sectors. They combine deep functional expertise with exceptional stakeholder-management and team-building capabilities, consistently turning complex business needs into scalable, cloud-based CRM platforms. Known for an analytical mindset and a collaborative approach, this professional has guided enterprises such as a Major Retailer, a Health Insurance Provider and a Consulting Firm through major customer-experience initiatives.

Their technical acumen spans Dynamics 365 Customer Engagement, Power Apps, Power Automate, Azure DevOps and related Microsoft technologies, underpinned by strong knowledge of Agile, Scrum, Waterfall and SureStep delivery frameworks. Adept at solution design, data modelling, configuration and test governance, they have led multi-disciplinary teams of up to 17 resources, produced comprehensive ERDs and functional specifications, and overseen upgrades from legacy CRM versions to modern cloud instances. Key achievements include enterprise-wide rollouts at a leading Australian university, a 50 % reduction in quotation times for a construction client, and audit-capability improvements exceeding 25 % at a Telecommunications Company.

Blending leadership with hands-on delivery, this individual excels at mentoring consultants, orchestrating pre-sales engagements and aligning product roadmaps with strategic objectives. Their adaptability across diverse domains, coupled with certifications such as PRINCE II Practitioner, MB-200 and MB-600, equips them to drive value throughout the solution lifecycle. Organisations seeking a seasoned Dynamics 365 strategist who can unite business vision with technical execution will benefit from this professional's proven record of results.