Functional Solutions Architect – D365 Customer Engagement

Candidate Description

With 16+ years of experience, including a remarkable 12+ years specializing in Microsoft Dynamics 365 CE, this professional stands out as a Techno-Functional Solutions Architect expert. Exceptional achievements mark their journey, including pre-sales management, end-to-end CE & F&O implementations, and support services across Australia and the APAC region. They've collaborated with top-tier management on transformative projects within the BFSI and government sectors, profoundly impacting APAC, the US, and Australia.

Geographically versatile, they've navigated onshore-offshore coordination in multiple global locations. Notably, they excel at translating complex business requirements into successful software projects, consistently delivering results that align with business goals.

Renowned for their expertise in solutions to sizable projects within a multi-vendor environment based on the Microsoft Dynamics 365 platform, this professional is a strategic thinker and a detail-oriented executor. Their hands-on experience in L1, L2, and L3 support within managed services mode highlights their dedication to quality service. With excellent communication skills and a knack for problem-solving, they embody a holistic approach to project success.