Senior Technical Business Analyst

Candidate Description

A seasoned CRM and business analysis professional with over 15 years of experience, this individual excels in delivering Microsoft Dynamics 365 solutions across government, automotive, publishing, retail and financial sectors. Leveraging deep expertise in Dynamics CRM, Dynamics GP, Sage CRM and Office 365, they combine strong analytical skills with a proven ability to translate complex business requirements into resilient, scalable platforms that drive organisational efficiency.

Demonstrated proficiency spans CRM customisation, data migration, integration and advanced solution design. Adept at Agile delivery, they have guided multidisciplinary teams using TFS and JIRA, ensuring rigorous testing and high-quality releases. Key achievements include architecting an integrated CRM/GP/ADX portal for a Government Agency with a Technology Provider, engineering a funeral-industry vertical solution at a Consulting Firm/Technology Provider, and executing large-scale data cleanses that significantly reduced duplicate records for an Automotive Manufacturer.

Equally comfortable leading workshops or mentoring technical teams, this professional is recognised for fostering collaborative stakeholder relationships and accelerating user adoption through well-crafted training programs. Their track record of delivering projects on time and within scope, coupled with a commitment to continuous improvement, positions them as a valuable asset for organisations seeking to unlock the full potential of the Microsoft ecosystem and drive transformational change.