Senior Technical Business Analyst

Candidate Description

Dive into the narrative of a distinguished Business Analyst and CRM Consultant, equipped with an academic background from a reputable institution. This professional seamlessly integrates CRM and database management into projects, ensuring holistic outcomes. Through leveraging advanced technological tools such as Microsoft Dynamics 365/CRM, Sage CRM, and UML documentation, they exhibit unparalleled attention to detail and unwavering commitment to system optimization. Their foundational understanding of how CRM systems operate, combined with the capacity to prioritize requirements and insights from various consultancy roles, facilitates the creation of solutions that blend innovation with practicality.

In a well-established environment, this individual displayed remarkable proficiency in navigating complex CRM landscapes. Holding a Senior Functional Consultant position, they championed tasks ranging from project management of various CRM implementations to software installation and configuration. Significant milestones during this tenure encompassed CRM customizations, UML documentation preparation, managing teams of programmers, and providing hands-on CRM support to clients.

Transitioning with a focus on specialized CRM solutions, the breadth and depth of this professional's expertise became even more evident. Their role involved rolling out various CRM implementations, both online and on-premise, and designing vertical solutions tailored for specific industries. Achievements in this phase included managing the development of a CRM solution for a niche industry and overseeing the migration of multi-instance CRM implementations. Their journey was further enriched by overseeing operations and logistics coordination, emphasizing stock management, and implementing new systems. They further showcased their expertise in system documentation, user acceptance testing, and CRM system training in other key roles.