Senior Functional CE Consultant

Candidate Description

A seasoned Senior Functional Consultant with over five years of dedicated experience in a Technology Provider's Dynamics 365 Customer Engagement, this professional excels at translating complex business requirements into intuitive, user-centric CRM solutions. Having operated within a Consulting Firm, a Gold Technology Provider Partner, they bring a proven track record of driving successful implementations across Sales, Marketing, Field Service and Customer Service for organisations in healthcare, logistics, FMCG and other sectors. Their broad expertise spans the full Technology Provider Power Platform, underpinned by strong analytical skills and a passion for streamlined business processes.

Demonstrating deep technical acumen, they have configured Dynamics 365 CE environments end-to-end, leveraged Power Apps, Power Automate, Power BI and Power Portals, and executed intricate integrations with Dynamics 365 Finance & Operations, Dynamics AX 2012, an Accounting Software and a Business Management Software. Key achievements include architecting SSIS-based ETL migrations, managing Dual-Write synchronisations and delivering marketing automation via Dynamics 365 Marketing and a Marketing Automation Tool. Adept in agile methodologies, they routinely craft detailed user stories, facilitate sprint ceremonies and ensure robust test coverage, while maintaining clear documentation and governance.

Complementing their technical strengths, this individual is recognised for effective stakeholder management, change-leadership and team mentorship. They confidently engage executives, guide end-users through change, and collaborate with cross-functional teams to deliver on time and within scope. Certified across MB-200, MB-230, MB-600 and PL-200, and armed with a Bachelor’s degree in Business Information Systems, they offer organisations a rare blend of strategic insight, hands-on configuration skill and commitment to continuous improvement.