Senior Functional Business Analyst – Dynamics 365

Candidate Description

With over a decade of steering enterprise-scale CRM and ERP transformations, this senior business analyst excels in translating complex commercial objectives into high-value Microsoft Dynamics 365, Salesforce and SAP solutions across banking, aged care, government and FMCG sectors. They blend deep platform knowledge—spanning Dynamics 365 Customer Engagement, Finance & Operations, Power Platform and Azure DevOps—with sharp analytical skills to craft robust epics, features and user stories that align technology capabilities with strategic roadmaps.

Adept at orchestrating multi-stream programmes, their expertise covers configuration, low-code customisation, dual-write integrations, data migration and reporting. Notable achievements include delivering a Major Retailer's end-to-end Dynamics 365 rollout across Australia and New Zealand, leading an Aged Care Provider's national Salesforce care-plan deployment with zero critical defects, and securing VPDSS compliance for a Government Agency's inspection mobile app. Their toolset extends to Boomi, MuleSoft, SAP Concur, Power BI and SQL/PL-SQL, underpinned by SAFe and DevOps practices that accelerate sprint velocity and reduce defect leakage.

Combining leadership and collaboration, they mentor junior analysts, guide cross-functional squads and foster strong stakeholder engagement to ensure adoption and value realisation. This adaptability across industries and technologies positions them as a strategic partner who consistently delivers secure, compliant and future-ready digital initiatives that optimise customer experience and operational efficiency.