Senior Functional Business Analyst – Dynamics 365

Candidate Description

A seasoned Senior Business Analyst with over a decade of experience in delivering business solutions and technology transformations across various sectors, including banking, retail, FMCG, and government. This professional specializes in Dynamics 365 Customer Engagement (CE), Finance & Operations (FinOps), and Salesforce CRM. They excel in facilitating discovery workshops, gathering and documenting complex business requirements, and translating them into functional solutions. With expertise in data analysis, process modelling, and stakeholder management, they ensure the successful execution of large-scale digital transformation projects. Proficient in Agile and DevOps frameworks, they have a strong track record of driving projects from inception to completion.

Currently, they are leading Dynamics 365 CRM rollouts, managing end-to-end project lifecycles from requirement analysis to go-live. They work closely with cross-functional teams to align business goals with technical solutions, leveraging tools such as Azure DevOps and JIRA for project management and collaboration. Their focus on customer-centric solutions has enhanced operational efficiency and improved user adoption.

Their Dynamics 365 CE and FinOps expertise has streamlined complex business processes, reducing operational bottlenecks and improving system efficiency. Implementing workflow automation and customizations delivered significant time savings across multiple business units. They have also been instrumental in improving data integrity and reporting accuracy, enabling better decision-making for stakeholders.