Senior Functional Analyst

Candidate Description

With more than a decade delivering enterprise-grade Microsoft Dynamics 365 and Power Platform solutions, this professional combines deep technical insight with proven leadership across healthcare, education and facilities-management organisations such as a Professional College, a Facilities Management Company and an Education Technology Company. Their portfolio spans Dynamics 365 Sales, Customer Service, Marketing, Finance & Operations and extensive Power Platform components, underpinned by expertise in Azure Logic Apps, API-driven integrations and SQL-based reporting. Adept at stakeholder engagement and change management, they consistently align technology roadmaps with organisational strategy.

Their technical acumen is highlighted by end-to-end implementations, complex data-migration programmes and the automation of paper-based processes into Power Pages portals. Demonstrated achievements include automating 1,000-plus membership applications at a Professional College, leading large-scale vendor-management enhancements for a Facilities Management Company s 10,000-user CRM and orchestrating secure SSO rollouts for international education partners. Skilled in solution design, release management and governance, they leverage Agile and ITIL practices to ensure quality outcomes and reliable delivery.

Combining leadership and mentoring abilities, they guide junior analysts and cross-functional teams while navigating vendor engagements and multi-disciplinary projects. Adaptable across sectors and solution scopes, they provide a rare mix of functional analysis, technical configuration and strategic vision enabling organisations to maximise Dynamics 365 investments, streamline operations and achieve measurable digital-transformation gains.