Senior Cloud CRM Solutions Architect

Candidate Description

Specialising in end-to-end CRM and customer-experience transformation, this professional brings over 16 years of multi-industry expertise spanning not-for-profit, government, construction, telecom, education, insurance, retail and travel sectors. Adept at leveraging Microsoft Dynamics 365, Power Platform and Salesforce ecosystems, they combine deep functional insight with strategic business acumen to help organisations such as a Government Transport Agency, clients of a Marketing Agency and customers of a Consulting Firm accelerate digital initiatives and enhance customer engagement.

Their technical acumen shines through advanced solution-architecture capabilities across Dynamics 365 Sales, Marketing and Customer Service hubs, Azure Logic Apps, Power Apps, Power Automate and SharePoint Online. By applying Agile, Scrum and PRINCE II frameworks, they have spearheaded complex implementations—crafting epics, user stories and test scripts, orchestrating CI/CD pipelines and driving UAT cycles. Notable deliveries include Salesforce rollouts for a Paint Manufacturer and a Health Insurance Provider, Dynamics 365 transformations for a Community Service Organization and a Law Enforcement Agency, and integrated Oracle-Eloqua solutions for a Telecommunications Company, all underpinned by meticulous documentation and governance.

A natural leader and mentor, they have guided high-performing consultant teams, established demo-service work-streams, and coached organisations in agile best practices. Their blend of strategic vision, stakeholder-management prowess and hands-on configuration skills enables clients to realise tangible benefits—whether through streamlined processes, enhanced customer journeys or improved user adoption. Continually adapting to evolving technologies, they remain a trusted advisor capable of translating business goals into scalable, future-ready cloud solutions.