Senior Business Analyst – Dynamics 365 FinOps

Candidate Description

With more than two decades steering large-scale technology programmes, this professional blends deep Dynamics 365 expertise with broad enterprise architecture and business analysis capabilities. They have delivered ERP, CRM and cloud transformations for organisations such as a Major Retailer, a Cybersecurity Firm, a Financial Services Provider and a Health District, spanning retail, logistics, finance and healthcare sectors. Adept at stakeholder engagement and strategic planning, they consistently translate complex requirements into actionable solution road-maps.

Their technical acumen is evidenced by hands-on proficiency in Dynamics 365 Finance & Operations, Power Platform, Azure and Microsoft 365, complemented by strong skills in integration, data migration and BPMN-based process modelling. Achievements include building an extensive integration catalogue for a Major Retailer’s Horizon programme, orchestrating dual-platform CRM deployment at a Cybersecurity Firm, and formulating SIEM/SOC strategies for a Public Transport Provider. Operating across Agile, SAFe and Waterfall environments, they drive full SDLC activities from epic definition through UAT and release management.

Combining leadership as a SAFe-certified Scrum Master with a collaborative mindset, they mentor cross-functional teams and foster continuous improvement. Their adaptability across government, retail and transport domains demonstrates a track record of quickly assimilating business context to deliver value. Ultimately, they offer organisations a rare mix of strategic vision, technical depth and delivery rigour, ensuring technology investments realise measurable business outcomes.