Senior Business Analyst – Dynamics 365 CE

Candidate Description

Marked by a strong record of enterprise-level solution delivery, this Senior Business Analyst and Dynamics 365 specialist brings 14 years experience spanning CRM, ERP, telecom and public-sector programmes across APAC, EMEA and North America. They pair deep technology expertise covering Dynamics 365 Customer Engagement, Power Platform, Azure and Office 365 with a robust background in business-process improvement and stakeholder engagement, enabling organisations such as a Government Agency, a Mining Corporation and a Telecommunications Company to modernise customer and operational workflows.

Adept at orchestrating full SDLC initiatives within SAFe and Scrum frameworks, they have authored epics, features and PBIs, maintained backlogs in Azure DevOps, and facilitated sprint ceremonies that consistently drive predictable delivery. Their technical acumen encompasses complex integrations via API, data-migration planning, user-interface modernisation and Power BI reporting, while their documentation skills produce clear FDDs and process maps that align cross-functional teams. Key achievements include leading a zero-downtime migration to the Dynamics Unified Interface, integrating Azure Search to boost case-worker productivity, and securing first-time approval of multifaceted functional specifications for a Mining Corporation s global CRM rollout.

Combining leadership, mentorship and a proactive change-management mindset, this professional excels at guiding multi-disciplinary teams through evolving requirements and tight deadlines. They are recognised for fostering collaboration among business, architecture and security groups, rapidly translating complex needs into scalable solutions, and championing continuous improvement through agile coaching. With a blend of technical depth and strategic vision, they deliver measurable value and sustainable digital-transformation outcomes for stakeholders across government, mining and telecom sectors.