MS Dynamics 365 Functional Consultant

Candidate Description

With more than 15 years in the Microsoft business applications landscape, this professional specialises in delivering end-to-end solutions on Dynamics 365 Customer Engagement and the broader Power Platform. They have supported public-sector and commercial clients across government, education, and not-for-profit domains, bringing deep knowledge of Sales, Customer Service, and Case Management modules alongside robust .NET and SQL development expertise. Adept at working within Agile frameworks, they pair technical acumen with strong stakeholder engagement to translate complex requirements into scalable platform configurations.

Technically, they excel at customisations, plugin development, and data migration planning, leveraging Azure DevOps for CI/CD and backlog management. Their track record includes leading multi-entity case management implementations, orchestrating UAT cycles, and producing high-quality functional design documentation. By integrating RESTful APIs and adopting best-practice security models, they have enhanced system performance and governance for high-profile government departments.

Beyond hands-on delivery, they routinely facilitate requirement workshops, mentor junior consultants, and collaborate closely with cross-functional teams to ensure alignment between business objectives and solution design. Their NV1 clearance underscores a commitment to secure and reliable implementations, while certifications such as MB-210 and MB-900 validate up-to-date product knowledge. This blend of leadership, adaptability, and technical depth positions them as a valuable asset for organisations seeking to maximise the return on their Dynamics 365 investments.