MS Dynamics 365 CE/CRM Functional Lead

Current Job Type

  • Contract

Salary / Rate

  • $1000 Day

Notice Period

  • Immediate


  • Melbourne


  • Australian PR

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Candidate Description

An experience Functional Lead specializing in Microsoft Dynamics 365 CE, demonstrates an expansive knowledge base spanning numerous domains, including corporate health insurance, aged care, telehealth, content management, facilities management, education, and marketing. Their talent lies in customer journey mapping, business requirement elicitation, and analysis, delivering optimized business solutions in a timely, cost-effective, and quality-assured manner under both Agile and Waterfall environments. 


This professional has consistently played a key role in various projects, showcasing their D365 CE expertise. They have been responsible for conducting system audits, creating documentation, performing comprehensive business analyses, and effectively translating functional requirements into technical solutions. Their multifaceted problem-solving skills include the ability to create and modify reports. They have proven their ability to conduct gap/fit analyses and provide functional solutions across various industry domains.


Driven by a commitment to deliver exceptional results, this professional has consistently managed successful projects. Their ability to handle multiple tasks and projects, ensuring alignment between technical and functional requirements, has proven instrumental in successfully delivering solutions. They meticulously manage project schedules, contributing to the successful execution of projects within the stipulated parameters of time, cost, and quality. Their excellent interpersonal and communication skills and ability to collaborate seamlessly with stakeholders and project teams make them a valuable team player.


Products & Platform experience

Dynamics 365 Customer Engagement
Microsoft 365 (Office 365)
Power Platform

Domain experience

Case Management
Customer Service
Gap Analysis / Mapping
Requirement Gathering

Previous / Alternative positions

Functional Architect
Senior Functional Consultant

Industry & Project experience

Facilities Management

Educations & Certifications

MB-210 Microsoft Dynamics 365 for Sales
MB-900 Microsoft Dynamics 365 Fundamentals
MB2-708 Microsoft Dynamics CRM Installation
MCPS: Microsoft Certified Professional
SAFe Scrum Master
BA - Computing

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