Microsoft Dynamics 365 & Power Apps Functional Consultant

Candidate Description

Marked by a blend of analytical prowess and customer-centric vision, this Microsoft Dynamics 365 Functional Consultant brings progressive experience across CRM implementations, Power Platform solutions and stakeholder engagement in Australian and international settings. Leveraging a Master of Analytics from an Educational Institution, they adeptly translate complex business requirements into scalable Dynamics 365 Customer Engagement configurations, spanning Sales, Customer Service and Field Service modules.

Their technical acumen is evidenced through successful delivery of end-to-end projects utilising Azure DevOps, Power Apps, Power Automate and ServiceNow integrations. Highlights include architecting data-driven chatbots in Python, orchestrating rigorous UAT cycles, and spearheading workflow optimisations that elevate operational efficiency. Close collaboration with cross-functional teams, meticulous documentation within Confluence, and disciplined Scrum practices underpin consistent on-time, on-budget outcomes.

Beyond hands-on solution design, this professional fosters high-performing project environments, mentoring junior consultants and cultivating strong client relationships for organisations such as a Consulting Firm, another Consulting Firm and a Service Provider. Adaptable across start-ups and enterprise settings, they unite business analysis, project management and technical configuration skills to drive digital transformation initiatives, offering employers a versatile leader committed to continuous improvement.