Senior Functional Consultant

Candidate Description

With more than a decade dedicated to customer relationship management technologies, this professional brings deep expertise in Microsoft Dynamics 365 Customer Engagement, the wider Power Platform, and Salesforce. They have guided organisations across transport, healthcare, FMCG and professional-services sectors, combining strong analytical acumen with a passion for sales and marketing automation to maximise business value and user adoption. Their background spans functional consultancy, practice leadership and business analysis management, underpinned by multiple Microsoft certifications and Six Sigma process improvement skills.

Technically adept, they deliver end-to-end CRM solutions encompassing requirements elicitation, solution architecture input, configuration, data migration, testing and user enablement. Hands-on competence includes Power Apps, Power Automate, Dataverse, Azure DevOps pipelines and complex plugin customisations, all executed within Agile and Scrum frameworks. Among their accomplishments are enterprise-wide Dynamics 365 roll-outs, accelerated deployment accelerators that cut build times, and cross-platform integrations with marketing automation tools, each underpinned by meticulous documentation and stakeholder engagement.

A natural leader and mentor, they have headed multi-disciplinary teams, established delivery standards and fostered certification growth among colleagues. Adaptable to varied industries and project scales, they seamlessly navigate strategic planning and detailed execution, always championing customer-centric processes. Their blend of functional depth, consultative approach and continuous-improvement mindset makes them a potent catalyst for organisations seeking to unlock greater value from modern CRM platforms.