Functional Support & Test Analyst

Candidate Description

With a decade of experience spanning FMCG, retail, and financial services, this Business Analyst excels in driving digital transformation through Microsoft Dynamics 365 and data-centric solutions. They combine deep expertise in product discovery, strategic road-mapping, and stakeholder engagement with hands-on knowledge of ServiceNow, Oracle, SQL, Power Platform, and analytics tools. Their background covers end-to-end product lifecycle management, from user stories and process design to change release and production support.

Technically adept, this professional has delivered complex integrations, data migrations, and reporting initiatives using PL/SQL, Power BI, and Dynamics NAV-to-D365 upgrade paths. They apply Agile and SDLC best practices, orchestrating SIT and UAT phases, managing configurations, and ensuring robust quality assurance. Notable achievements include boosting insurance sales from AED 100 M to AED 250 M through process optimisation and facilitating a seamless ERP upgrade that minimised downtime across 27+ retail stores.

Their career reflects strong leadership and collaboration, mentoring cross-functional teams while liaising with vendors and C-level stakeholders. Adaptable across diverse domains, they leverage ITIL foundations and advanced analytical skills to enhance service delivery and unlock business value. This blend of strategic insight, technical depth, and proven delivery positions them as a versatile asset capable of accelerating organisational growth and innovation.