Senior Functional Business Analyst – Dynamics 365 CE

Candidate Description

With more than 25 years’ experience spanning business analysis, systems analysis and Dynamics 365 solution delivery, this professional excels at translating complex requirements into scalable Microsoft cloud and on-premises platforms. They have deep expertise across the Dynamics 365 Customer Engagement suite, SQL-based data platforms and DevOps toolchains, having served Federal Government departments, telecommunications providers and commercial enterprises in Australia, the Middle East and Asia-Pacific. Adept stakeholder management, strong analytical capability and an unwavering focus on business value underpin their career success.

Adept at Azure DevOps-driven agile delivery, they routinely craft user stories, acceptance criteria and configuration blueprints that guide development and quality-assurance teams. Their portfolio features the end-to-end configuration of Dynamics 365 portals and CRM solutions for a Home Affairs Department, implementation of real-time vocational-education data repositories for an Employment Department, and design of secure case-management workflows for a Justice Department. Demonstrated skills in data migration using Kingsway Soft, creation of complex business-process flows, and definition of robust security models underscore their technical depth.

Beyond technical delivery, they have led cross-functional teams, mentored junior analysts and collaborated with C-level stakeholders to drive strategic outcomes. A dual master’s-degree holder (Information Technology and Business Administration) and Microsoft-certified CRM professional, they blend analytical rigour with commercial insight. Their adaptability across industries, commitment to continuous improvement and proven record of de-risking large-scale digital transformations position them as a valuable asset for organisations seeking to maximise ROI on Microsoft technology investments.