Functional Architect – Dynamics 365 CE

Candidate Description

A seasoned Functional Architect and Associate Director with over a decade of IT experience, this professional specialises in steering Microsoft Dynamics 365 Customer Engagement transformations across consulting, healthcare and government sectors. Leveraging deep expertise in requirements analysis, process re-engineering and solution design, they excel at translating complex business needs into scalable, user-centric CRM and Power Platform solutions.

Their technical acumen spans Dynamics 365 configuration, SharePoint Online integration, SAP ERP interfacing and Resco mobility deployments. Adept at SDLC governance and quality assurance, they have led end-to-end delivery for landmark projects at a Professional Services Firm, a Healthcare Provider and multiple Victorian government departments, consistently producing robust documentation, efficient testing regimes and seamless production cut-overs.

An engaging leader and mentor, they manage cross-functional teams, foster stakeholder buy-in through workshops and pre-sales demos, and champion best-practice deployment pipelines that shorten release cycles. Adaptable across diverse domains—from not-for-profit case management to healthcare membership platforms—they bring a holistic, value-driven mindset that accelerates digital transformation and drives measurable business outcomes.