Dynamics 365 Functional Architect

Candidate Description

With over 15 years steering enterprise-level CRM transformations, this professional excels in architecting and delivering Microsoft Dynamics 365 Customer Engagement solutions on Azure Cloud across healthcare, banking, insurance and public-sector domains. Their breadth spans case management, sales & distribution and aged-care onboarding, underpinned by strong analytical skills and the ability to translate complex requirements into scalable cloud architectures.

Adept at Power Platform architecture, they have led greenfield implementations, designed IP such as a Technology Provider’s Aged Care 360 product for 31 organisations, and governed agile delivery using Azure DevOps, RESTful and SOAP integrations, and SSRS reporting. Key achievements include delivering three Dynamics 365 projects for a Banking Institution and driving adoption of CI/CD pipelines at a Professional Services Firm, all while maintaining rigorous gap-analysis and documentation standards.

Combining technical depth with leadership, they mentor multicultural teams, manage onshore–offshore models and facilitate stakeholder workshops that accelerate decision-making. Their adaptability across diverse sectors, coupled with certifications such as MB-600 and AZ-400, positions them as a strategic Functional Architect capable of driving measurable digital transformation value for future employers.