Dynamics 365 CE Functional Analyst

Candidate Description

Marked by a rich blend of functional consultancy and solution design, this professional brings over two decades of experience delivering technology-driven transformation across wine, publishing, consulting and FMCG sectors. They possess deep expertise in Microsoft Dynamics 365 Customer Engagement, Power Platform and Azure services, complimented by strong business analysis acumen and a track record of guiding end-to-end project lifecycles for organisations such as a Major Retailer, a Technology Provider and a Publishing Company. Breadth of exposure to CRM, eCommerce, content management and enterprise integration ensures rapid identification of value-adding improvements.

Their technical acumen is demonstrated through successful configuration and extension of Dynamics 365 modules, development of Azure Logic Apps and Power Automate flows, and leadership of complex integration initiatives with an HRIS Provider, a Service Management Platform and an eCommerce Platform. Adept at SharePoint Online migrations and .Net solution oversight, they have replaced legacy data processes with streamlined data-loading workflows, delivered national-scale membership portals and unified Power Platform governance, consistently enhancing operational efficiency.

Combining hands-on solution architecture with team leadership, they mentor cross-functional stakeholders, manage vendor engagement and champion Agile or Waterfall methods as context demands. A dual citizen adaptable to global and local challenges, they offer a pragmatic, insight-driven approach that bridges technical detail and strategic goals, ultimately delivering robust, user-centred systems that support sustained business growth.