Business Analyst

Candidate Description

Bringing more than 20 years of global IT experience, the candidate combines business analysis, project management and ERP/CRM delivery expertise to turn complex business needs into practical technology solutions. Their experience spans transportation, construction, mining, enterprise software and small-business consulting. Core capabilities include Microsoft Dynamics CRM and Dynamics 365, business process improvement, requirements discovery and stakeholder engagement. At a Rail Transport Provider, they support business information systems initiatives, including the Hastus upgrade and Zycus implementation. Their earlier work with a Homebuilding Company, an Industrial Engineering Company and an Enterprise Software Consultancy adds substantial depth across finance, supply chain, warehousing, manufacturing and customer-facing processes. They bring an analytical, collaborative approach to defining problems, evaluating options and aligning technology investments with business value.

Their delivery expertise connects detailed process analysis with data migration, integration and rigorous testing. At a Homebuilding Company, they led Dynamics CRM requirements and backlog activities, configured construction workflows in ClickHome and Power Automate, and integrated contract milestones with finance ERP processes for invoicing and payments. At a Workflow Software Company, they led analysis for a tool to migrate SharePoint-based customer workflows to the vendor's cloud workflow platform, assessing feature gaps and testing functional continuity. Their engagement with a Technology Services Company focused on migration strategy, schedules, cleansing, mapping and transformation for Microsoft Dynamics CRM D365 and Dynamics Finance and Operations. At a Tram Operator, they project-managed an Agile tram management application delivery integrating Maximo, Hastus and run-in boards to enable paperless yard operations. Their toolkit includes Azure DevOps, Jira, Confluence, Visio, Power Apps, Power BI, SQL and EDI, supported by earlier hands-on software development and DB2 experience.

A collaborative delivery leader, they have coordinated international stakeholders, cross-functional teams, vendors and offshore support teams. Their experience at an Industrial Engineering Company includes global process ownership, solution architecture assessments and delivery of ERP implementations and migrations across multiple countries. They have also mentored junior business analysts and consultants, combining practical guidance with structured delivery practices. Project Management Professional certification and ITIL V3 Foundation training complement their experience in project governance, operational support and change coordination. Their adaptability is demonstrated by work ranging from small-business technology advice at a Technology Services Company to global software migration and enterprise transformation initiatives. They offer employers a well-rounded combination of business insight, technical fluency and delivery leadership focused on usable solutions and sustainable operational improvement.