Application Support – Dynamics 365 FinOps

Candidate Description

A versatile Business and Systems Analyst with more than 20 years of progressive experience across ERP implementations, data migration and application support, this professional specialises in Microsoft Dynamics 365 and Azure-centric solutions. They have contributed to complex Finance & Operations rollouts and legacy AX upgrades within manufacturing, logistics, retail and utilities sectors, consistently applying strong analytical skills and a deep understanding of SQL Server, SSIS/SSRS and Power BI to optimise enterprise data flows.

Their technical acumen is demonstrated through hands-on delivery of end-to-end data-migration frameworks, custom reporting suites and tightly integrated EDI solutions. Adept at Agile and ITIL-aligned environments, they have orchestrated DevOps pipelines, conducted requirements-gathering workshops and overseen rigorous System, End-to-End and UAT cycles. Key achievements include leading a Major Retailer's AX2012-to-Dynamics 365 upgrade preparations, designing an automation controller for a Tile Retailer's DMF loads and stabilising mission-critical WMS interfaces for a Luxury Retailer.

Combining leadership with a collaborative mindset, they have mentored development teams, managed external vendors and liaised with C-level stakeholders to ensure strategic alignment and value realisation. Their ability to translate complex business requirements into scalable technical solutions, coupled with dedication to continuous improvement, positions them as a trusted advisor capable of driving digital transformation and maximising return on technology investments.