Manager

Candidate Description

Driving enterprise platform modernisation across regulated environments, the candidate brings more than 10 years of experience in technology transformation, platform operations and multidisciplinary leadership. Their background combines enterprise architecture, technical governance, P&L accountability and business-aligned platform strategy. At a workers' compensation agency, they led digital assets platforms and core insurance systems spanning customer portals, billing, claims and financial integrations. Their integration experience includes Salesforce, MuleSoft, SAP, SSIS and SAP BODS, complemented by enterprise GCP adoption and cloud-first SaaS strategy. Earlier work with a Technology Consulting Firm, a Professional Services Firm and a Consulting Firm adds consulting, enterprise delivery, audit and assurance experience. Their current management work with an Outdoor Retailer extends this breadth into retail operations, inventory, fulfilment and staffing.

Their delivery record combines architectural direction with measurable improvements in reliability, integration performance and customer experience. At a workers' compensation agency, they reduced critical data-processing times from more than 15 minutes to less than three seconds and shortened incident resolution from months to approximately two weeks. They also contributed to a 10x increase in portal registrations through reduced customer friction. Through a Consulting Firm, they delivered Guidewire BillingCentre functionality that enabled approximately $15 million in previously unrealised revenue. Their technical leadership encompasses CI/CD, release governance, data quality, integration pipelines, platform security and SaaS replatform evaluation. They apply Agile, SAFe, Scrum and ITIL practices alongside product-based operating models to connect delivery standards with sustainable operations.

A people-focused leader, they have built multidisciplinary teams and established the Digital Centre of Practice at a workers' compensation agency to strengthen knowledge sharing and architectural consistency. They coach teams, train Scrum Masters and business analysts, and use roadmap and values-alignment workshops to guide organisational change. Executive stakeholder engagement, vendor governance, procurement and commercial contract review complement their engineering and operational leadership. Their legal and business qualifications bring an additional perspective to financial governance, compliance and risk-aware platform decisions. Based in Sydney, they hold Baseline security clearance, have work rights in Australia, New Zealand and the USA, and are open to relocation and travel. They offer employers a combination of strategic platform leadership, operational discipline and collaborative delivery across complex technology environments.