Head of IT Systems

Candidate Description

Driving enterprise technology strategy and operational transformation, the candidate brings more than 20 years of leadership experience across complex business environments. Their expertise spans enterprise systems, technology portfolios, operating model design and value realisation. As Head of IT Systems at a Facilities Services Company, they lead business-critical platforms supporting geographically dispersed operations. Their Microsoft ecosystem experience encompasses Dynamics 365, Azure, Power Platform, Microsoft Fabric and Azure DevOps. Experience across facilities management, agriculture, manufacturing and financial services combines commercial judgement with disciplined delivery and pragmatic technology adoption.

Measurable operational improvement underpins their approach to AI, automation and enterprise integration. At a Facilities Services Company, they led intelligent resource scheduling across 60,000+ monthly work orders and approximately one million assets, reducing scheduling requirements from more than 10 planners to four and trade resource costs by 15% within three months. They implemented AI-enabled invoice processing that enabled a reduction of two FTE and reduced rework by approximately 50%. Their connected-asset initiatives integrated IoT monitoring with maintenance work orders and priority alerts across water treatment plants. They also strengthened DevOps, testing, release management and governance practices while maintaining 100% SOC2 compliance for three consecutive years. Earlier at an Agricultural Cooperative, they managed a $25M technology portfolio and helped deliver more than $8M in savings through investment prioritisation and Agile delivery.

A commercially focused leader, they align technology investment, service performance and organisational capability with business priorities. They have built and led a multidisciplinary team of 12, developed internal delivery capability and mentored project professionals. Their vendor and sourcing improvements at a Facilities Services Company delivered more than $900K in annual technology savings. At a Financial Services Company, they combined transformation delivery with process automation to generate more than $2.3M in benefits over 12 months. An MBA, PRINCE2 Practitioner qualification and PROSCI change management certification complement their program governance and change leadership experience. They offer employers a blend of strategic direction, operational accountability and hands-on transformation leadership that turns enterprise technology investment into business value.