Senior Platform Manager, Support & SRE (Data & AI)

Candidate Description

Driving enterprise engineering delivery across platforms, software and operations, the candidate brings 20+ years of experience in engineering, architecture and transformation. Their background spans retail, investment technology, customer communications, cybersecurity and telecommunications. At the Major Retailer, they lead the platforms supporting data, AI and intelligent edge operations through a management-led organisation. Earlier leadership appointments at an Investment Technology Company and a Financial Services Company combined portfolio ownership with distributed engineering delivery. Core expertise includes Azure, AWS, API-first architecture, microservices, cloud modernisation and production reliability. They bring a disciplined approach to operating models, capacity planning, release governance and measurable delivery performance.

Platform modernisation and quality improvement are central to their technical leadership. At an Investment Technology Company, they led migration of a legacy VB.NET and SQL Server estate onto Azure and established reusable API-first capabilities. They introduced Power BI defect escape reporting using Azure DevOps data and evaluated GitHub Copilot across 22 developers, adopting usage guidance and quality guardrails in response to mixed results. At the Major Retailer, their operational remit covers 10,000+ daily data jobs, 1,500+ Azure Data Factory pipelines, 900+ Snowflake data products and edge technology in 650+ stores. They coordinated eight production releases across 16 projects in a single month with no rollbacks. Their broader technical toolkit includes C#, .NET Core, TypeScript, JavaScript, React, Node.js, Python/Django, Kubernetes/AKS, Terraform, Kafka, automated testing and CI/CD, supported by Datadog, New Relic and DORA measures.

Leadership through managers and technical leads distinguishes their approach to engineering organisation development. At an Investment Technology Company, they led 40+ engineers across eight squads and developed nine squad leads with performance, development and hiring accountability. At a Financial Services Company, they oversaw an A$20m transformation portfolio and served three months as Interim Head of Engineering across Australia, North America and India. Their experience at a Cybersecurity Company adds customer engagement, strategic partnerships and global presales, contributing to five new client wins. They adapt delivery structures and engineering standards to changing portfolios while maintaining attention to security, privacy, operational health and service ownership. This combination of technical breadth, commercial awareness and organisational leadership positions them to lead reliable platforms and effective engineering teams at enterprise scale.