Operations Director

Candidate Description

With over three decades immersed in the Australian technology sector, this seasoned Operations and Practice leader excels in orchestrating large-scale programmes and steering high-performing, geographically dispersed teams. Adept at engaging stakeholders from board members to graduate consultants, they bring a rare blend of commercial acumen and technical insight that has consistently driven successful ERP and CRM transformations for organisations such as a Technology Provider and a Consulting Firm.

Adept at resourcing complex multi-stream deliveries, their expertise spans Dynamics 365 Finance & Operations, Dynamics 365 Customer Engagement, Dynamics AX and Dynamics NAV. They have directed PMO functions, overseen presales estimation, and acted as project sponsor on mission-critical implementations, all while cultivating strategic partnerships with a Major Software Company and ISV vendors. Notable achievements include tripling practice revenue to AUD 18.5 million within three years at a Consulting Firm and instituting a new project methodology that improved delivery consistency across a Technology Provider’s regional portfolio.

Complementing deep technical oversight is a leadership style grounded in mentoring, organisational change management and vendor collaboration. This professional’s ability to integrate offshore talent, build capacity rapidly and maintain robust governance frameworks positions them as a trusted advisor for enterprises seeking to maximise value from business applications ecosystems. Their proven record of scaling practices, optimising utilisation and sustaining high client satisfaction underscores a compelling value proposition for any organisation pursuing digital transformation.