Transformation and Delivery Lead – Retail

Candidate Description

With more than two decades of success steering technology-led change, this senior program manager excels at delivering complex, multi-country initiatives for high-profile retail and financial-services brands. Adept at orchestrating Microsoft Dynamics 365, an eCommerce Platform and a CRM Platform, they blend deep technical insight with strategic vision to drive operational efficiency and superior customer experiences across bricks-and-mortar and digital channels.

Their technical acumen spans enterprise-scale roll-outs of PoS, loyalty and ERP systems through to API-led integrations and master-data transformations. Leveraging Agile, SAFe and Waterfall frameworks, they have led cross-functional teams of up to thirty personnel, decommissioned legacy ESB services, migrated two-million-plus customers onto new loyalty platforms and introduced unified payment gateways that lowered franchisee costs. Successes include delivering a Retail Group's service-layer API, a Major Retailer's MDM module and a Buy-Now-Pay-Later framework for a Retail and Fashion Group that boosted seasonal sales.

A seasoned leader and mentor, they cultivate high-performing teams, implement robust governance and engage C-suite stakeholders through clear, data-driven reporting. Their adaptability across cultures and domains—from Australian retail to Middle-Eastern insurance—underpins a track record of on-time, on-budget delivery. Organisations seeking a strategic change leader with proven expertise in Dynamics 365 programmes, omni-channel commerce and enterprise transformation stand to gain substantial value from this professional's blend of vision, execution and stakeholder stewardship.