Training Lead – Dynamics 365 ERP & CRM

Candidate Description

A seasoned Training Lead and Business Analyst with over two decades of experience guiding large-scale digital-transformation programmes across education, telecommunications, not-for-profit and manufacturing sectors. This professional blends deep expertise in Microsoft Dynamics 365 platforms with a strong background in instructional design, change management and stakeholder engagement. They have repeatedly delivered customised learning solutions for high-profile organisations such as a Major Retailer, an Educational Institution, a Telecommunications Company and a Not-for-Profit Organization, earning commendations for analytical rigour and a pragmatic, customer-centric approach.

Harnessing proficiency in Dynamics 365 Finance & Operations, Dynamics 365 Customer Engagement and JD Edwards, they architect comprehensive enablement frameworks that encompass process mapping, gap analysis and agile delivery. Key achievements include orchestrating more than 80 hands-on training sessions for an Educational Institution's SAMS Up launch, leading a Telecommunications Company's SIP Trunking over Broadband programme to an approved go-live, and developing a blended-learning model at a Major Retailer that reduced classroom time by 30 %. Their toolset spans SharePoint Online, Oracle UPK and Adobe Captivate, underpinned by agile methodologies and robust documentation practices.

Recognised for adaptive leadership and collaborative spirit, this individual excels at mentoring cross-functional teams, aligning executive sponsors and cultivating user adoption in complex, deadline-driven environments. Whether uplifting donor-engagement capabilities at a Not-for-Profit Organization or steering property-services change initiatives at a Property Services Firm, they consistently drive organisational value through insightful analysis, strategic communication and innovative training delivery. Their comprehensive skill set positions them as a trusted partner for enterprises seeking sustainable transformation and workforce capability uplift.