Test Lead / Contractor Microsoft Dynamics

Candidate Description

Combining test leadership with a substantial systems development and IT service management background, the candidate brings over 25 years of IT experience across enterprise platforms and complex customer environments. Their career spans education, financial services, telecommunications, healthcare, aviation, national security and government. They have led testing at an educational institution, an insurance company and a university, following extensive consulting and systems roles with technology companies and a telecommunications company. Their expertise covers system integration, user acceptance, regression, database, performance and automated testing. Microsoft Dynamics experience includes an uplift and data-cleansing programme at an insurance company, complemented by Dynamics 365 Finance & Operations skills. Strong SQL knowledge, analytical problem-solving and customer-focused communication underpin their approach to quality assurance.

Reusable automation and disciplined integration testing are central strengths in their technical delivery. At a technology company, they created Selenium scripts for ITSM ticket generation and delivered test cases and detailed test procedures for bridges linking a banking institution, a government agency and IBM problem management tools. They also developed a Lotus Notes defect management application and introduced standard test plan and test summary templates that reduced cost, waste and duplication. Their technical toolkit includes JIRA, TestRail, HP Quality Center/ALM, TFS, VSTS, SoapUI, Oracle APEX, MuleSoft and SiteCore. Additional experience includes XML, WebSphere and MQ integrations, SCCM and SCOM discovery interfaces, large relational databases, Java, Visual Basic and .NET. They work regularly in Agile environments and bring ITIL V3 Foundation, ISTQB Foundation and IBM testing certifications to their delivery practice.

As a Test Lead, they combine team coordination with hands-on preparation of test cases, test data, execution activities and defect resolution. At an insurance company, they managed the testing team and defined testing roles and templates across portal, document digitisation and Microsoft Dynamics initiatives. Their university assignments demonstrate adaptability across student administration, government reporting, online forms, surveys, travel integrations and appointment systems. Earlier ITSM consulting involved requirements workshops and tailored assyst implementations across incident, problem, change, service request, asset and configuration management. They communicate effectively with developers, business analysts, project managers, executives and subject matter experts, maintaining clear reporting on progress and outstanding issues. This breadth positions them to support complex enterprise change with practical technical judgement, structured testing and a strong focus on stakeholder needs.