Techno-Functional Support Analyst – Retail

Candidate Description

With over 15 years navigating retail, pharmacy and enterprise IT environments, this professional excels in delivering end-to-end a Technology Company's Dynamics and Azure solutions. Adept at bridging technical depth with business value, they possess hands-on expertise across Dynamics AX/365, Power Platform, SQL Server and complex cloud architectures, cultivated through roles at a Technology Provider, a Technology Services Provider and a Consulting Firm.

Their technical acumen is demonstrated through proficiency in cloud migrations, multi-site network design, data warehousing and performance tuning. Leveraging skills in Azure DevOps, Active Directory and ETL data integration, they have administered mission-critical Dynamics environments, converted on-premise stores to scalable cloud platforms and engineered secure network infrastructures utilising a Technology Provider, a Networking Company and a Wireless Technology Provider technologies. Additional capabilities span SSAS reporting, automation testing with LoadRunner and CRM data optimisation.

A collaborative mindset underpins their success; they mentor peers, liaise with stakeholders and contribute to continuous improvement of policies, processes and documentation. Adaptable across industries retail, education and utilities they consistently enhance service delivery, uphold stringent SLAs and drive technology adoption that underpins organisational growth.