Technical Systems Analyst – CRM

Candidate Description

A versatile Systems Developer and Analyst with more than six years of hands-on experience delivering Microsoft Dynamics 365 and Power Platform solutions across aviation, consulting and retail environments. Adept at translating business requirements into scalable applications, they combine deep expertise in Dynamics 365 Customer Engagement, Azure services and Power Apps with a solid software-engineering background.

Their technical acumen is evidenced through end-to-end ownership of complex projects at an Aviation Services Provider, where they engineered a Dynamics-based HRIS, offline inspection solutions and Business Central integrations using Azure Logic Apps and Dataverse. Proficient in C#, JavaScript, SQL and DevOps-oriented CI/CD pipelines, this professional consistently applies Agile and SDLC best practices to deliver maintainable code, automated workflows and data-rich Power BI analytics.

Complementing strong development skills, they collaborate effectively with cross-functional stakeholders, provide user training and ensure seamless change management. Experience across consulting firms and freelance e-commerce projects highlights adaptability to diverse domains and client needs. With a proven history of driving operational efficiencies and delivering high-impact business applications, they stand out as a valuable asset for organisations seeking innovation on the Microsoft technology stack.