Technical Support Lead – FinOps/AX

Candidate Description

With over two decades entrenched in Microsoft ERP ecosystems, this professional commands deep expertise across Dynamics AX, Dynamics NAV, and the modern Dynamics 365 Finance & Operations and Business Central platforms. They have navigated complex implementations and support engagements for consulting partners such as a Technology Provider and a Technology Provider, leveraging strong analytical skills and a Bachelor of Computer Science to deliver tailored, high-value business solutions. Their breadth spans manufacturing, warehousing, finance, and distribution modules, underpinned by a rich foundation in C/AL, C/SIDE, X++, SQL Server and Visual Basic.

Adept at leading technical support functions, they currently head the NAX/AX support team at a Technology Provider, orchestrating SLA-driven service delivery while remaining hands-on with troubleshooting, code review and environment optimisation. Their technical acumen extends to custom development, data migration, upgrade projects and integrations, consistently ensuring system stability and performance. Key achievements include reducing incident resolution times and spearheading NAV upgrades that enhanced client operational efficiency.

Demonstrating natural leadership and mentoring abilities, this individual cultivates high-performing teams, instilling best-practice coding standards and knowledge-sharing cultures. Their adaptability across consulting environments, coupled with extensive certification in the Microsoft Dynamics suite, positions them as a valuable asset for organisations seeking to maximise ROI from ERP investments. Focused on continual improvement and customer satisfaction, they bring a balanced combination of technical depth and strategic insight to every engagement.