Technical Support Engineer

Candidate Description

With over seven years’ experience spanning healthcare, telecommunications and live-event technology, this system administrator excels at building and supporting robust IT infrastructures that keep business-critical services running. Adept in Azure, a Technology Company 365 and core Windows technologies, they combine deep technical knowledge with a strong customer-centric mindset to deliver responsive support and secure, high-performance environments. Their background features successful engagements for organisations such as a Healthcare Provider and an Event Management Company, demonstrating versatility across both enterprise and event-driven settings.

Their technical acumen shines through projects that optimise cloud costs, modernise collaboration platforms and strengthen security posture. Highlights include decommissioning idle Azure resources to save more than AUD 5 K annually, orchestrating a seamless migration from SharePoint Stream (Classic) to Stream (on SharePoint) for 5,000+ users, and collaborating on a Technology Company's deployment with zero downtime. Proficiency extends across Active Directory administration, PowerShell automation, a Service Management Tool ITSM workflows, network troubleshooting and hybrid-cloud monitoring with Azure Monitor, all underpinned by ITIL-aligned processes.

Beyond hands-on engineering, this professional fosters stakeholder confidence by translating complex technical concepts into actionable guidance and by mentoring end-users and junior staff. Comfortable working independently or as part of cross-functional teams, they adapt quickly to new domains and project demands while maintaining a keen focus on security and compliance. Their blend of technical depth, proactive problem-solving and collaborative spirit positions them as a valuable asset for organisations seeking reliable, scalable and secure IT operations.