Technical Services Manager

Candidate Description

Driving complex service portfolios across APAC, this seasoned Technical Services Manager brings 19 years of expertise in managed services, cloud operations and enterprise infrastructure for sectors spanning banking, telecommunications, retail, healthcare, logistics and manufacturing. They excel at aligning technology strategy with commercial objectives, leveraging deep knowledge of Azure, Microsoft 365, Power Platform and ITIL governance to ensure operational excellence and high customer retention.

Their technical acumen is demonstrated through leadership of multi-disciplinary teams of up to 30 professionals, management of service environments exceeding AUD 3 million ARR and consistent achievement of 98%+ SLA metrics. Adept at major-incident coordination, CAB governance and continuous-improvement programmes, they have also delivered AI-enabled automation using Azure AI Foundry, Flowise, N8N and Python, reducing incident backlogs and improving MTTR for a Previous Employer. Prior engagements at a Technology Company (Retail Group), a Consulting Firm and another Consulting Firm highlight successful workplace transformations for 10,000-plus users and enterprise-wide collaboration solutions that enhanced operational efficiency.

A collaborative leader and trusted advisor to CIOs and executive stakeholders, this professional blends strategic vision, commercial awareness and hands-on technical insight. Their experience spans pre-sales consulting, resource optimisation, contract governance and mentoring of high-performing teams, demonstrating adaptability across consulting, retail, manufacturing and professional-services domains. Organisations seeking to elevate service quality, accelerate cloud transformation and unlock value through automation will benefit from their track record of driving measurable outcomes and sustaining long-term customer satisfaction.