Systems Implementation Manager – Microsoft ERP & AI

Candidate Description

Marked by a strategic vision for enterprise technology, this digital transformation leader brings more than 15 years of success guiding AI adoption, ERP optimisation and large-scale automation across healthcare, manufacturing and telecommunications sectors. They specialise in the Microsoft stack owning Microsoft Dynamics 365 Business Central, Finance & Operations, Commerce and the broader Microsoft 365 ecosystem while integrating Azure, Power Platform and ServiceNow to drive measurable business value. Widely respected for commercial acumen, they have repeatedly translated multi-year roadmaps into board-approved budgets and actionable technology programmes.

Adept at architecting advanced solutions, their technical depth spans Copilot Enterprise agent development, Power Platform automation, a Software Solution AP processing and data-driven reporting with Power BI. Leveraging Agile and ITIL governance, they have delivered critical projects such as the continent-wide ERP rollout for a Healthcare Organization, a Copilot-powered pricing validation engine at a Construction Materials Company, and the modernisation of M365 infrastructure for a Healthcare Institution. Key engagements routinely finish on or under budget, backed by robust vendor-management, SLA enforcement and cybersecurity oversight.

As a people-centric leader, they build and mentor cross-functional teams, fostering high-performance cultures that balance innovation with risk management. Their adaptability across diverse geographies from Africa to Asia-Pacific demonstrates an ability to thrive in complex regulatory environments and fast-moving markets. Ultimately, they offer organisations a rare blend of visionary leadership, hands-on technical mastery and disciplined execution that consistently converts technology investment into tangible operational gains.