Solutions Architect & Team Lead

Candidate Description

A seasoned Solutions Architect and Microsoft Dynamics 365 specialist with over 16 years experience steering complex CRM and Power Platform transformations across banking, government, telecom and retail sectors. Possessing deep expertise in Dynamics 365 Customer Engagement modules spanning Customer Service, Field Service and Project Operations they pair architectural rigour with hands-on development acumen in .NET, Azure and Power BI to deliver robust, user-centric solutions. Their background includes pivotal roles at a Consulting Firm, a Technology Provider and a Consulting Firm, where they consistently bridged business objectives with scalable technical outcomes.

Their technical acumen is demonstrated through the orchestration of end-to-end implementations, upgrades and integrations leveraging Azure DevOps, SSIS/KingswaySoft, Active Directory and API-driven frameworks. Adept at presales and estimation, they have crafted winning RFP responses and led distributed feature teams of up to 13 consultants, delivering value-driven solutions such as multi-million-dollar PSA deployments and government-grade CRM roll-outs. Highlights include seamless data migrations, real-time Power BI dashboards and the introduction of in-house upskilling labs that elevated delivery maturity.

Coupling leadership with a collaborative mindset, this professional excels at stakeholder communication, mentoring and resource management to foster high-performance cultures. Their adaptability spans on-prem upgrades to cloud-native architectures, ensuring organisations maximise their Microsoft investment while mitigating delivery risk. As an Australian citizen available within four weeks, they offer a rare blend of strategic insight and technical depth to drive continuous digital evolution.