Services Delivery Manager – Dynamics 365 (ERP & CRM)

Candidate Description

With two decades steering enterprise-scale ERP and CRM initiatives, this delivery leader combines deep Microsoft Dynamics 365 expertise with proven programme management acumen across Consulting, Retail and Manufacturing sectors. They have successfully guided multicultural teams in Australia, Asia and the Middle East, leveraging platforms such as Dynamics 365 Business Central, Customer Engagement and Azure to drive digital transformation for clients of a Technology Company, a Consulting Firm and another Consulting Firm.

Their technical acumen is demonstrated through mastery of Power Platform components, Azure DevOps and complex Dynamics 365 integrations, enabling the delivery of high-quality solutions under both Agile and Waterfall frameworks. Key achievements include establishing an ERP Centre of Excellence that accelerated template-based delivery, orchestrating profitable services practices, and leading multi-million-dollar implementations that consistently met scope, schedule and quality objectives.

A collaborative leader and PMP credential holder, they excel at resource optimisation, stakeholder engagement and risk mitigation while mentoring cross-functional teams. Adaptable to diverse cultural and business environments, this professional consistently unlocks value for customers and employers alike, positioning organisations to achieve strategic growth through technology-enabled operational excellence.