Senior Support Analyst

Candidate Description

A seasoned Technical Support leader with over nine years experience spanning software vendors, consulting services, and high-availability entertainment environments. Adept at navigating diverse client landscapes such as a Technology Provider, a Consulting Firm and an Entertainment Group, they combine deep knowledge of Microsoft and AWS ecosystems with a proven track record in service delivery and incident management.

Their expertise extends across Dynamics AX, Dynamics 365 Finance & Operations, Office 365, AWS EC2, Azure and enterprise monitoring tools including a Monitoring Solution and Dynatrace. Comfortable administering databases with SSIS/SSRS/SSAS, crafting SQL queries, and orchestrating EDI integrations, this professional has led successful application transitions, BI deployments and SLA-driven support operations, all while adhering to ITIL best practice.

Complemented by strong people leadership, mentoring and stakeholder-management capabilities, they excel at building high-performing teams and cultivating positive client relationships. Their combination of technical depth, process maturity and continuous-improvement mindset positions them to deliver robust support, streamlined operations and measurable service-quality gains in fast-paced enterprise settings.