Senior Solution Architect – Copilot Studio & Dynamics 365

Candidate Description

A versatile Senior Solution Architect with over 20 years of experience driving Microsoft Dynamics 365 transformations across Financial Services, Healthcare, Government, Insurance, Payments and Not-for-Profit sectors. They combine deep platform expertise in Dynamics 365 Customer Engagement, Power Platform and Azure with a strong background in business process optimisation, providing organizations with future-proof, scalable solutions.

Demonstrated technical acumen spans integration architecture, Copilot Studio deployments, Dataverse modelling, Azure Logic Apps and Boomi iPaaS connectivity. Adept at crafting robust data-migration strategies, orchestrating SIT/UAT cycles and producing comprehensive functional and technical documentation, this professional has led global roll-outs, streamlined licensing strategies and implemented AI chatbots that materially improved online conversion rates. Their achievements include standardising D365 CE architectures for global regions and delivering high-performance CRM platforms for banking and aged-care organisations.

Combining leadership with hands-on capability, they mentor cross-functional teams, manage vendor relationships and champion Agile and PRINCE2 methodologies to ensure on-time, on-budget delivery. Their collaborative style, coupled with an ability to translate complex requirements into elegant technical designs, positions them as a trusted advisor who consistently unlocks business value through technology innovation.