Senior Retail & Supply Chain Business Analyst

Candidate Description

With more than 14 years in enterprise-scale transformation projects, this senior business analyst blends deep expertise in a Technology Provider with proven leadership across retail, supply-chain and e-commerce domains. They have guided organisations such as a Major Retailer, a Consulting Firm, a Technology Company and a Consulting Firm through complex initiatives, leveraging strong analytical acumen and a solid grounding in BPMN and Agile practices.

Technically adept, the professional delivers end-to-end business analysis, process modelling, data migration and integration for Dynamics 365 Finance & Operations, Dynamics CRM and SQL-based reporting stacks. They create detailed user stories, acceptance criteria and traceability matrices, and are recognised for producing high-quality functional designs and BPMN diagrams. Projects under their stewardship include a Major Retailer CRM, a Logistics Company logistics cloud solutions and a Healthcare Company healthcare applications, where they acted as both senior BA and Scrum Master to keep multi-site teams aligned and on schedule.

Combining PMP and ITIL credentials with a strong Scrum and SAFe mindset, they excel at mentoring teams, managing stakeholder expectations and driving continuous improvement. Their adaptability across B2B and B2C environments, coupled with a commitment to clear communication and measurable outcomes, positions them as a valuable asset for organisations seeking to realise maximum value from technology-enabled change.