Senior Project Manager FinOps Microsoft Dynamics 365

Candidate Description

Specialising in Microsoft Dynamics 365 delivery and enterprise technology transformation, the candidate brings a career spanning project and program management, business analysis, software development and IT service management. Their experience covers Dynamics 365 Finance & Operations, Customer Engagement, Supply Chain, Project Operations and HR. They have led delivery for an infrastructure company, an education organization and a government health department, supported by earlier experience with an engineering consultancy, a mining company and a financial institution. Their sector exposure includes mining, engineering, education, healthcare, government, facilities management and financial services. An honours degree in Electrical Engineering and PMP certification underpin a practical, analytical approach to complex delivery environments. Their current contract focus is Senior Project Manager, FinOps Microsoft Dynamics 365, at a government health department.

Combining delivery leadership with hands-on technical depth, they work across Azure DevOps, SQL Server, Oracle, SSRS, ETL, data warehousing, C# .NET and business intelligence reporting. At an education organization, they successfully managed deployment of a customised Dynamics 365 solution to 163 schools and established a hybrid PMO. They integrated Azure DevOps, Microsoft Flow and Microsoft Teams, and created release management dashboards using TFS/VSTS. At a government health department, they delivered a $4.5 million HP Service Manager implementation for more than 40,000 users statewide, on time and within budget. Their earlier work includes developing financial and HR integrations at an engineering consultancy and creating the Little EYE analytics application at a financial institution, which led to promotion to the FX Spot desk. They combine Agile, Scrum, hybrid and Waterfall approaches with full-SDLC discipline, ITIL v3 certification, Microsoft systems credentials and extensive transition-to-BAU experience.

A strong and collaborative leader, they have managed multidisciplinary teams of Business Analysts, developers, Helpdesk personnel and technical specialists. Their leadership includes mentoring internal analysts, supporting Scrum delivery, chairing steering committees and translating technical complexity into clear business decisions. At an engineering consultancy, they improved Helpdesk SLA compliance from 68% to more than 95% within four months through team development and service management improvements. They bring confidence in vendor negotiations, executive engagement, organisational change and performance-based support arrangements. Their adaptability extends from hospital operational readiness and statewide education deployments to mining systems and front-office financial analytics. They offer employers a combination of Dynamics 365 delivery leadership, technical understanding and governance expertise that supports implementation and sustainable operational handover.